Most of us have never planned a vacation around the width of an aisle, or whether the door on a bathroom stall swings in or out. But the families of those with disabilities have, and it’s not easy.
Certified assisted travel specialist Holly Woodard of CruiseOne uses a motorized scooter to get around. She’s learned that some doors are too heavy to open, her chair can’t navigate the narrow halls of a river cruise boat, and the cobblestone streets of Europe can be impassible.
“A lot of families won’t travel, for the not knowing or the fear that something will happen,” said Woodard, who has multiple sclerosis. “But I don’t like being restricted, told I can’t. I just love to see different places; it’s worth the obstacles. I try to be an advocate for people who think they can’t travel.”
Trial and error
So does Elissa Colón, the mom of a special needs child and a teacher turned travel agent for DWB Vacations, specializing in Disney trips.
“We’re really lucky; we’re able to go anywhere. It’s just more cumbersome,” said Colón, whose 5-year-old son C.J. has Hirschsprung’s disease, a congenital condition affecting the colon.
Step one in trip planning, she advises, is to talk with your doctors.
“They can be good resources. Ours will find one of his colleagues to recommend wherever we’re going, and tell us the correct hospital to use in case we need it,” she said.
Colón has learned many of her travel lessons through trial and error. On road trips, cruises and flights, her family has discovered that “accessible” doesn’t mean the same thing everywhere, that it’s important to pack extra medicines and medical supplies, and to allow for flight delays.
More than once, they’ve resorted to Amazon Prime to deliver critical items to their vacation hotel.
And when Colón learned that her son’s colostomy bag would subject him to a more intrusive TSA search at the airport, she avoided the issue by pursuing the pre-check process of having each family member screened in advance.
“It’s important to know the guidelines, and get as much information as you can before traveling,” Colón said. “You have to be prepared — and stay prepared — for the whole trip. For special needs parents, our entire life is about being two steps ahead, but that can be overwhelming. Keep your expectations realistic.”
In a worst-case scenario, such as when C.J. had emergency surgery on the day before the family’s planned vacation, family-friendly resorts are most likely to understand, she says: “We didn’t have insurance on that trip, but Disney rebooked us.”
Based on Woodard’s own experiences, she sought and earned the designation of certified accessible travel advocate through training with the Special Needs Group, a company that provides equipment for travelers with mobility issues and other disabilities.
“Flying with a scooter or a specialty chair is not a good thing,” Woodard said, citing the risk of loss or damage. “There are specialized containers you can buy, but those can be damaged too. It’s horrible when you are physically dependent on that equipment and it becomes inoperable.”
A tip from Woodard: A CPAP machine, or Continuous Positive Airway Pressure, is considered medically necessary, so is not charged as an airline carry-on.
Cost is another travel challenge. To avoid flying, Woodard once paid $1,000 to rent an accessible van for a long weekend. Now cruising is her favorite way to go.
“I love to cruise,” she said. “It’s the best way to travel for my personal situation. I get priority boarding, then I unpack once and see multiple countries.”
Though most cruise ships are registered internationally rather than in the U.S., Woodard says many cruise lines voluntarily adhere to requirements of the Americans with Disabilities Act.
For example, with advance notice a cruise line will provide a vibration device for travelers with hearing impairments; from under their pillow, it serves as an alarm clock or doorbell.
The ADA prohibits discrimination against people with disabilities, in transportation, accommodation and other areas.
“The ADA is a great starting point, but it covers a broad spectrum and is not uniform,” Woodard noted. “Many businesses are grandfathered in, so that accessible could mean a rickety plywood ramp by the back door or the Dumpster.
“In hotel rooms, a grab bar in the bathroom is not enough to make it accessible. You need that five-foot turning clearance for your chair, and a roll-in shower without a tub,” she said.
“Room options are not always specified online, and some hotels won’t confirm accessibility in advance. You or your travel agent really need to research. And you should not have to pay extra for modifications.”
Another tip from Woodard: Some hotel chains, such as LaQuinta Inns & Suites, offer chair lifts to help the disabled in and out of the spa or pool.
Go beyond physical needs
As important as physical access is to a successful travel experience, there’s much more to think about, says Rosellen Reif of Reif Psychological Services.
A licensed professional counselor associate and a certified rehabilitation counselor, she also leads public workshops on topics related to disability for the Town of Cary’s Specialized Recreation & Inclusion Services program.
“People with disabilities do well with routine, but a vacation is a quality of life item that should be part of that,” Reif said. “And vacations have to work for every member of the family, or there can be resentment.”
She recommends taking familiar foods and favorite items on a trip, to circumvent the discomfort of being off-routine and in an unfamiliar place. Choosing to stay in a vacation home rather than a hotel can help too.
Take along the supports you use at home, such as a visual schedule to remind kids that they’re still expected to do things like brush their teeth.
“And manage expectations,” Reif said. “People with some disabilities understand the world and language in concrete terms, which makes it tough when plans have to change. It can overwhelm them.
Use this crowd-sourced mobile app and website to find, rate and share accessible restaurants and venues in your area.
Use an easy traffic light system of green, yellow and red to find and mark accessible public places on a virtual map; for PC and mobile device.
Google Maps now mentions wheelchair accessibility as an amenity on a location page, when the info is available.
Traveling through RDU
All of the following are permitted through the security checkpoint: Scooters, walkers, wheelchairs, service dogs, and diabetes-related equipment. Carry-on bag limits do not apply to medical supplies and mobility aids.
National MS Society
Find a listing of disability-specific travel resources.
Special Needs Group
Rents and sells mobility aids and other equipment for the traveler.
Guide to Area Attractions
ACCESS North Carolina: A Vacation and Travel Guide for People with Disabilities is available from the N.C. Department of Health and Human Services. The fact sheet is available in English and Spanish.
Improved lavatory access for wheelchair users on single-aisle planes, in an agreement reached by the U.S. Department of Transportation’s Advisory Committee on Accessible Air Transportation. transportation.gov/access-advisory-committee
“Take advantage of technology: Use YouTube to show them what a place looks like. Present the information visually, talk about ‘hopes’ instead of ‘plans,’ and offer backups. For example, say, ‘We hope to see the monuments today, but it may rain. If it does, we’ll see the museum instead.’”
Sensory overload can happen on vacation, too. To minimize the effects of new sights, smells and tastes, use a sunshade over the stroller or wheelchair or dark sunglasses and noise-canceling headphones, and bring along a favorite scent.
Confirm all aspects of your travel with your physician to make sure that malaria or anti-seasickness medications won’t interact with routine prescriptions. And always put safety at the top of the list.
“My number one tip is to think through every step of the trip and the worst case scenarios,” said Reif. “For example, a nonverbal child may run away from you in a crowd. Use a tethered backpack or stroller for a younger child, and a temporary tattoo with your phone number on it for an older child.
“But think it through: If your child is strong, he could rip the backpack. He could be allergic to the tattoo or scratch it off. Be realistic, then plan and pack for each scenario, and test all of this at home, multiple times.”
Travel by car offers more control for families dealing with disabilities, allowing them to stop for breaks, or for a child to sleep in the back seat. If flying, be sure to consider the time element; Reif once found her flight delayed at the airport as she led 16 disabled people to a Disney cruise. The company held the ship for them.
“Larger resorts like Disney and Great Wolf Lodge are good at recognizing people’s needs now,” she said. “But being a self-advocate or an advocate for a family member is the best thing you can do — and don’t be apologetic about what that person needs.
“Call ahead to tour groups, hotels and restaurants, and tell them you’re traveling with someone who has cerebral palsy or celiac disease, for example. Ask how they’ve helped people before, or what gluten-free dishes they’ve offered to others. The phrasing is important; ask for specifics.”
Finally, Reif says, remember that travel can bring out the stress in all of us, so do your best to stay calm.
“Avoid that ‘trip of a lifetime’ mentality, and allow yourself down time,” she said. “Remember you can do anything, but you can’t do everything. Prioritize just one or two things each day, and if you get to do more, that’s a bonus.”
Rosellen Reif, Reif Psychological Services
Holly Woodard, CruiseOne
Elissa Colón, DWB Vacations